Effective 29 July 2026
Who we are
ProOne Group (ABN 30 670 589 580) provides business setup, improvement and transformation services from Queensland, Australia. Privacy questions can be directed to enquiries@proonegroup.com.au or 1300 556 349.
Scope
This policy covers personal information handled through this website, enquiry forms, partner pathways, email and phone correspondence, website analytics and related service administration. A separately agreed client engagement may include additional privacy or confidentiality terms.
Information we collect
Depending on the enquiry, we collect a person’s name, organisation and role, contact details, preferred contact method, business stage and type, broad location, team, revenue and timeframe ranges, website links, objectives, messages, partner capabilities, referral source, consent records and basic submission metadata. Optional fields are identified in the form.
Information not required
Please do not submit passwords, payment-card details, bank credentials, tax file numbers, health information or other sensitive records through a website enquiry. If further information is required for an engagement, ProOne Group will confirm an appropriate collection method.
How information is collected
Information is collected when a person completes a form, contacts ProOne Group, participates in an enquiry or partner discussion, or allows optional analytics. The hosting and security services also process technical request information needed to deliver and protect the website.
Why we use information
We use personal information to understand and respond to enquiries, identify an appropriate service or partner pathway, maintain an enquiry record, send transactional acknowledgements and internal notifications, prevent misuse, improve the website and administer any later relationship. Marketing is handled separately and only where consent or another lawful basis applies.
Information about other people
Only provide another person’s information when you have authority to do so and the information is relevant to the enquiry. ProOne Group may confirm that authority before acting on a referral or sharing information with a third party.
Service providers and disclosures
Cloudflare-hosted services deliver the website and store enquiry records in a D1 database. Resend processes internal notification and customer acknowledgement emails. Google Analytics processes website usage data only after analytics consent and when configured. Information can also be shared with professional advisers, delivery providers or authorities where authorised, reasonably necessary for the requested purpose, or required by law.
Overseas processing
Cloudflare and Resend are United States-based global providers. Personal information and technical data can be processed in the United States, the European Economic Area and other locations used by their service and subprocessor networks. Google Analytics uses regional collection infrastructure and global processing systems. Provider locations can change.
Direct marketing
The marketing checkbox is optional, separate from the privacy acknowledgement and not preselected. Marketing messages identify the sender and include a functional unsubscribe method. Unsubscribing does not prevent transactional replies about an existing enquiry or engagement.
Storage, security and access
Enquiries are validated and written to access-controlled storage before notification emails are attempted. Controls include field limits, bot checks, rate limiting, origin checks, durable notification records and restricted administration access. Access is limited to authorised people and service providers who need it for the stated purpose. No internet service can guarantee absolute security.
Retention
Personal information is retained only while reasonably needed for enquiry handling, a service or partner relationship, record-keeping, dispute management, security and legal obligations. Records are reviewed and deleted or de-identified when no longer required, subject to any lawful need to retain them.
Access, correction and deletion requests
You can ask what personal information ProOne Group holds about you, request access or correction, or ask for deletion where it can lawfully be completed. Contact enquiries@proonegroup.com.au or 1300 556 349. Identity may be verified before a request is actioned. Postal correspondence details are available on request.
Privacy complaints
Send a written complaint to enquiries@proonegroup.com.au with enough detail to identify the concern. ProOne Group will acknowledge and investigate the complaint and aims to respond within 30 days. If the Privacy Act applies and the response is unsatisfactory, you may be able to complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Data breaches
Suspected data breaches are contained, investigated and assessed promptly. Where the Notifiable Data Breaches scheme or another law applies, ProOne Group will notify the relevant regulator and affected individuals when the legal threshold is met.
Automated decisions
The website uses automated validation, spam prevention and enquiry routing. ProOne Group does not use personal information collected through these forms to make solely automated decisions that significantly affect a person’s rights or interests.
Changes and contact
This policy is updated when website practices or legal requirements change. The current version is published here. Contact enquiries@proonegroup.com.au or 1300 556 349 with a privacy question or request.