We discuss the business, its visible pressure points and what you want to improve. The conversation normally takes 10–15 minutes and helps determine whether a deeper assessment is warranted.
Business transformation, implemented.
ProOne Group helps hospitality businesses look better, run better and earn more by identifying the right priorities, building the transformation plan and coordinating implementation.
Operations, commercial performance, customer experience, people, digital capability and growth—brought together under one accountable plan.
Move from diagnosis to coordinated action.
Many owners already know where the business is under pressure. What is missing is a complete view, an order of priorities and enough capacity to turn decisions into action.
ProOne Group bridges the gap between identifying the problem and delivering the solution.
Advice is only the beginning
The visible problem is rarely the whole problem.
Disconnected priorities create drag across day-to-day execution. The work starts by seeing how the pressure points connect.
- 01Complete diagnosis
- 02Priority sequence
- 03Internal capacity
- 04Specialist coordination
- 05Delivery ownership
- 06Measurement after change
Business performance is connected.
Operations, commercial performance, customer experience, people, digital capability and growth affect one another. ProOne Group assesses and coordinates these areas as one connected business system.
Business performance capability mapSix equally connected capability areas contribute to Business Performance.
Business PerformanceCoordinated improvement across the business
Operations & SystemsWorkflows, consistency, capacity and management systems.
Commercial PerformanceMargins, pricing, labour, costs and decision-making.
Growth & ExpansionReadiness, replication, new locations and controlled scaling.
Digital & TechnologyWebsites, platforms, analytics, automation and integration.
People & LeadershipRoles, training, management capability and accountability.
Customer Experience & BrandPositioning, service, presentation, loyalty and reputation.
Business PerformanceCoordinated improvement across the business
- Operations & SystemsWorkflows, consistency, capacity and management systems.
- Commercial PerformanceMargins, pricing, labour, costs and decision-making.
- Growth & ExpansionReadiness, replication, new locations and controlled scaling.
- Digital & TechnologyWebsites, platforms, analytics, automation and integration.
- People & LeadershipRoles, training, management capability and accountability.
- Customer Experience & BrandPositioning, service, presentation, loyalty and reputation.
01OperationsStable
02Commercial PerformanceRequires Attention
03Customer ExperienceStable
04Digital CapabilityPriority
05People and ManagementRequires Attention
06Growth ReadinessPriority
From a first conversation to sustained improvement.
Each stage has a defined purpose, output and decision gate. Work proceeds only after scope and responsibilities are agreed.
- 01
Business Health Check
- Purpose
- Establish a clear initial view
- Primary output
- Health Check summary
- Decision gate
- Agree the next step
- 02
Business Performance Assessment
- Purpose
- Identify causes and priorities
- Primary output
- Assessment report
- Decision gate
- Agree the roadmap
- 03
Transformation Implementation
- Purpose
- Deliver the sequenced plan
- Primary output
- Implementation roadmap
- Decision gate
- Confirm readiness
- 04
Growth Partnership
- Purpose
- Embed review and improvement
- Primary output
- Growth dashboard
- Decision gate
- Continue where valuable
Founder and operating experience
Built from operating experience.
ProOne Group was established to close the gap between identifying a business problem and implementing the solution. Founder Dylan Clemenkowff brings approximately ten years of management and operating experience across hospitality, food production and logistics.
About ProOne Group
Hospitality expertise
Built for the realities of hospitality.
Hospitality is ProOne Group’s primary market, from owner-operated venues to growing multi-site businesses.
- Quick-service restaurants
- Takeaway businesses
- Cafes
- Restaurants
- Multi-site hospitality
For trusted advisers
Help clients move from advice to action.
Professional roles remain intact while ProOne Group provides delivery capacity and coordination with the client’s consent.
- 01Adviser identifies need
- 02Permission obtained
- 03Joint discussion
- 04Assessment
- 05Coordinated implementation
- 06Consent-based reporting
Frequently asked questions
Clarity before commitment.
Understand the model, its boundaries and what the first step involves.
The Health Check is a focused first view. A Business Performance Assessment is separately scoped and examines the evidence, priorities, responsibilities, sequencing and measures in greater depth.
Assessment scope and fees are confirmed before engagement after the business size, locations, information needs and operating complexity are understood.
Timing is confirmed once the business size, locations, information requirements and access requirements are understood.
Yes, where on-site observation or delivery is part of the agreed scope. Some review, planning and coordination can also be completed remotely.
Yes. ProOne Group can work alongside existing accountants, lawyers, brokers and other advisers without replacing their professional role.
Supplier responsibilities and contracting arrangements are agreed before work begins. The proposal identifies who engages each supplier and who is accountable for delivery.
The scope can focus on a single priority when that is the right response. A full transformation program is not required.
You do not need another report that sits on a shelf.
Tell us what is happening in the business and we will help identify the right starting point.